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Tenderpatch

Provision of flexible Benefits Administration Services and Platform

Ofcom

Open Closes in 42 days

Key facts

Closing date
Monday 30 November 2026, 12:00 (UK time) Closes in 42 days
Buyer's estimated value
£350,000 (excl. VAT) The buyer's own estimate, not income to you.
Clarification questions deadline
20 November 2026, 12:00
Contract period
30 Jun 2027 to 30 Jun 2032
Procedure
Open procedure
Notice type
Tender notice (UK4)
Suitable for SMEs (per buyer)
Yes

Decision brief

Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.

How bids will be scored
  • Flexible Benefits Administration. Extent to which the proposed provider can mee… 20% : Quality of the administration and reconciliation processes for both Reward and Payroll teams and colleagues. ; Quality of the support that will be provided via the helpdesk. ; Extent to which the provider can support th…
  • Management Information ; Extent to which the proposed provider can meet the req… 15% : Quality of the standard reporting and customised reporting that is available ; Quality of the advanced analytics capabilities ; Extent to which administrators can securely access date and employee records
  • Technology Extent to which the proposed provider can meet the requirements 20% : Supports the delivery of flexible benefits administration and acts as a central hub for benefits and wellbeing. ; Extent to which the proposed provider can effectively engage and support colleagues with their benefits…
  • Implementation, Mobilisation and Transition 10% : Quality of plan established for implementation and transition to new provider ; Extent of resources and knowledge to effectively manage the transition of the service
  • Social Value 10% : Demonstrate a clear understanding of Ofcom’s diverse workforce and how colleagues value and access benefits at different life stages and with differing needs ; Demonstrate understanding of how wider initiatives can enha…
  • Price 25% : total fixed prices for providing the proposed flexible benefits administration services for the seven years of the contract
Conditions of participation (what you must show)

economic As set out in the invitation to tender document

technical As set out in the invitation to tender document

Contract length and extensions
30 Jun 2027 to 30 Jun 2032. Extensions: Contract can be extended at Ofcom's sole discretion for up to two periods of 12 months each Options: Contract can be extended at Ofcom's sole discretion for up to two periods of 12 months each
How to submit
https://ofcom.bravosolution.co.uk Suppliers will be directed to the opportunity on the Ofcom Bravo Solutions procurement portal (Bravo) at https://ofcom.bravosolution.co.uk where they will find the listing on the itt section along with the Invitation to Tender document. Suppliers will need to compl… Open ofcom.bravosolution.co.uk ↗ Electronic submission: allowed.
Tender documents
No document links in the notice. Use the official notice link.
New to public tenders? Plain-English guide to this page
Framework
An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
Open for bids / closing date
You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
Clarification questions
A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
Conditions of participation
What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
Bids are scored on
How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
Lots
A tender can be split into parts. You can often bid for only the lots that suit you.
Area (ITL)
The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
UK4 and other notice codes
Official codes for the type of notice. A "tender notice" means bids are being invited.

General explanations written by Tenderpatch, not part of this notice.

Description

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown • Provide online Total Reward Statements • Single Sign On capability • Technical specification in line with Ofcom Security Requirements • Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. 3. CUSTOMER SERVICES • Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required • Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service • Proactive • Access to benefit reporting, detailed MI and analytics for Ofcom