For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
Open
Closes in 29 days
Key facts
- Closing date
- Monday 16 November 2026, 17:00 (UK time) Closes in 29 days
- Buyer's estimated value
- £750,000 (incl. VAT) The buyer's own estimate, not income to you.
- Clarification questions deadline
- 6 November 2026, 17:00
- Contract period
- 1 Jan 2027 to 31 Dec 2030
- Procedure
- Open procedure
- Notice type
- Tender notice (UK4)
- Suitable for SMEs (per buyer)
- Yes
Decision brief
Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.
- How bids will be scored
-
- Technical / Quality Assessment 70%
- Fixed Price Envelope per Annum 20% : £125,000 price envelope per annum (fixed for 3 years)
- Social Value Assessment 10%
- Conditions of participation (what you must show)
- None published in the notice. They may be in the tender documents.
- Contract length and extensions
- 1 Jan 2027 to 31 Dec 2030. Extensions: 3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.
- How to submit
- Through procontract.due-north.com ↗ (the buyer's own portal). Electronic submission: allowed.
- Tender documents
-
Document ↗ (procontract.due-north.com)
New to public tenders? Plain-English guide to this page
- Framework
- An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
- Open for bids / closing date
- You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
- Clarification questions
- A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
- Conditions of participation
- What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
- Bids are scored on
- How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
- Lots
- A tender can be split into parts. You can often bid for only the lots that suit you.
- Area (ITL)
- The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
- UK4 and other notice codes
- Official codes for the type of notice. A "tender notice" means bids are being invited.
General explanations written by Tenderpatch, not part of this notice.
Description
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays.
Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum.
This figure does not guarantee the Contract value or spend.