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Tenderpatch

NS&I Digital Market Intelligence Support service

NS&I

Open Closes in 17 days

Key facts

Closing date
Monday 2 November 2026, 12:00 (UK time) Closes in 17 days
Buyer's estimated value
£125,000 (excl. VAT) The buyer's own estimate, not income to you.
Clarification questions deadline
22 October 2026, 12:00
Contract period
8 Dec 2026 to 7 Dec 2027
Procedure
Open procedure
Notice type
Tender notice (UK4)
Suitable for SMEs (per buyer)
Yes

Decision brief

Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.

How bids will be scored
  • Quality 73% : 72.5%
  • Price 27% : 27.5%
Conditions of participation (what you must show)

technical Technical ability is covered under PSQ question 15 for which detail requirement is provided in PSQ document. Technical ability covers case studies of relevant experience and contract examples.

Contract length and extensions
8 Dec 2026 to 7 Dec 2027. Extensions: Two optional 12 month extension periods are available. Options: NS&I may require additional ad-hoc research/deep dives on particular projects and topics e.g. fintechs, horizon scanning, and benchmarking which could occur during the contractual period. These requirements will typically be charged under the research credits charging approach.
How to submit
Through app.panacea-software.com ↗ (the buyer's own portal). Electronic submission: allowed.
Tender documents
No document links in the notice. Use the official notice link.
New to public tenders? Plain-English guide to this page
Framework
An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
Open for bids / closing date
You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
Clarification questions
A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
Conditions of participation
What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
Bids are scored on
How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
Lots
A tender can be split into parts. You can often bid for only the lots that suit you.
Area (ITL)
The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
UK4 and other notice codes
Official codes for the type of notice. A "tender notice" means bids are being invited.

General explanations written by Tenderpatch, not part of this notice.

Description

A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: • Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. • Deliver deep dive presentations when required. • Provide a secure online platform containing a comprehensive library of insights. • Through the use of research credits, provide a review of NS&I’s projects. • Provide regular news alerts on the latest digital and innovation developments within financial services. The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process. Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx