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Tenderpatch

Technology Enabled Care

Norfolk County Council

Open Closes in 10 days

Key facts

Closing date
Monday 26 October 2026, 09:00 (UK time) Closes in 10 days
Buyer's estimated value
£12,700,000 (excl. VAT) The buyer's own estimate, not income to you.
Clarification questions deadline
21 September 2026, 17:00
Contract period
8 Mar 2027 to 7 Mar 2030
Procedure
Competitive flexible procedure
Notice type
Tender notice (UK4)
Suitable for SMEs (per buyer)
Yes

Decision brief

Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.

How bids will be scored
  • Price 30%
  • Quality 70% : The quality questions being used to evaluate this procurement are: 1.1: PMRS - ARC - 10% 1.2: PMRS - Virtual Care - 10% 1.3: Equipment Rental - 10% 1.4: Staff Training and Engagement - 10% 1.5: Catalogue and Ordering…
Conditions of participation (what you must show)

economic Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements

technical Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements

Contract length and extensions
8 Mar 2027 to 7 Mar 2030. Extensions: The Contract may be extended by up to 24 months at the Council's discretion.
How to submit
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-te… Open in-tendhost.co.uk ↗ Electronic submission: allowed.
Changes the buyer has announced
  • The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.
Tender documents

Document ↗ (www.find-tender.service.gov.uk)

Document ↗ (www.find-tender.service.gov.uk)

New to public tenders? Plain-English guide to this page
Framework
An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
Open for bids / closing date
You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
Clarification questions
A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
Conditions of participation
What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
Bids are scored on
How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
Lots
A tender can be split into parts. You can often bid for only the lots that suit you.
Area (ITL)
The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
UK4 and other notice codes
Official codes for the type of notice. A "tender notice" means bids are being invited.

General explanations written by Tenderpatch, not part of this notice.

Description

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Changes detected

  • 16 Oct 2026: Closing date changed from 19 Oct 2026 09:00 to 26 Oct 2026 09:00