Provision of out of hours customer call centre services.
Open
Closes in 21 days
Key facts
- Closing date
- Friday 6 November 2026, 12:00 (UK time) Closes in 21 days
- Buyer's estimated value
- £212,000 (incl. VAT) The buyer's own estimate, not income to you.
- Clarification questions deadline
- 30 October 2026, 17:00
- Contract period
- 31 Mar 2027 to 31 Mar 2029
- Procedure
- Competitive flexible procedure
- Notice type
- Tender notice (UK4)
- Suitable for SMEs (per buyer)
- Yes
Decision brief
Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.
- How bids will be scored
-
- Pricing Submission- Stage 2 30% : Stage 2- Price
- Written Submission- Stage 2 70% : Stage 2- Quality
- Conditions of participation (what you must show)
-
economic As described in the Invitation to Tender document.
technical As described in the Invitation to Tender document.
- Contract length and extensions
- 31 Mar 2027 to 31 Mar 2029. Extensions: The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.
- How to submit
- Through www.delta-esourcing.com ↗ (the buyer's own portal). Electronic submission: allowed.
- Tender documents
- No document links in the notice. Use the official notice link.
New to public tenders? Plain-English guide to this page
- Framework
- An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
- Open for bids / closing date
- You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
- Clarification questions
- A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
- Conditions of participation
- What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
- Bids are scored on
- How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
- Lots
- A tender can be split into parts. You can often bid for only the lots that suit you.
- Area (ITL)
- The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
- UK4 and other notice codes
- Official codes for the type of notice. A "tender notice" means bids are being invited.
General explanations written by Tenderpatch, not part of this notice.
Description
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods.
Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams.
For more information about this opportunity, please visit the eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/2NG98Y3SAY