Provision of ICT Managed Services - Stepney All Saints Church of England Secondary School
Awarded
Key facts
- Closing date
- Not stated by the buyer
- Buyer's estimated value
- Not stated The buyer's own estimate, not income to you.
- Procedure
- Direct award
- Notice type
- Contract award notice (UK6)
- Suitable for SMEs (per buyer)
- Yes
Decision brief
Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.
- How bids will be scored
- Not stated in the notice.
- Conditions of participation (what you must show)
- None published in the notice. They may be in the tender documents.
- Contract length and extensions
- Period not stated.
- How to submit
- Not stated in the notice.
- Tender documents
- No document links in the notice. Use the official notice link.
New to public tenders? Plain-English guide to this page
- Framework
- An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
- Open for bids / closing date
- You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
- Clarification questions
- A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
- Conditions of participation
- What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
- Bids are scored on
- How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
- Lots
- A tender can be split into parts. You can often bid for only the lots that suit you.
- Area (ITL)
- The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
- UK4 and other notice codes
- Official codes for the type of notice. A "tender notice" means bids are being invited.
General explanations written by Tenderpatch, not part of this notice.
Description
Stepney All Saints Church of England Secondary School intends to award a contract to Classroom365 for the provision of comprehensive ICT Managed Services to support the school's educational, administrative and operational requirements.
The school serves approximately 1,450 pupils and employs approximately 220 staff, with an extensive ICT environment supporting teaching, learning, safeguarding and school administration.
The contract will provide a fully managed ICT service, including:
- ICT service desk, technical support, incident management and on-site support.
- Management, maintenance and monitoring of the school's network infrastructure, servers, wireless connectivity and broadband services.
- Cybersecurity, safeguarding-related filtering and monitoring, data protection, backup and disaster recovery arrangements.
- Management and support of Microsoft 365, Google Workspace, cloud services, user accounts and associated ICT applications.
- Management of school-owned devices, including pupil and staff laptops, mobile device management, asset tracking, software deployment and lifecycle support.
- Support for telephony, printing, reprographics and associated ICT systems.
- Preventative maintenance, system upgrades, technical documentation, performance monitoring and regular service reporting.
- ICT strategic planning, continuous service improvement and support for emerging technologies.
The services will be delivered through an agreed combination of on-site staffing, remote technical support and specialist expertise, supported by defined service levels, escalation arrangements and performance monitoring.
The contract also includes relevant staff transfer considerations under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), where applicable.
The purpose of the contract is to ensure a secure, reliable and responsive ICT environment that supports uninterrupted teaching and learning, effective school operations, safeguarding and long-term ICT development.