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Tenderpatch

Unified Customer Contact and Force Control Room Solution

York and North Yorkshire Combined Authority

Open Closes in 42 days

Key facts

Closing date
Friday 27 November 2026, 11:00 (UK time) Closes in 42 days
Buyer's estimated value
£15,000,000 (excl. VAT) The buyer's own estimate, not income to you.
Clarification questions deadline
21 October 2026, 11:00
Contract period
30 Sep 2027 to 30 Sep 2032
Procedure
Competitive flexible procedure
Notice type
Tender notice (UK4)

Decision brief

Taken from the buyer's published notice (shown as written, shortened where long). Tenderpatch has not added to or interpreted it. Always read the official documents before bidding.

How bids will be scored
  • Price 40%
  • Quality - Technical Questions 50%
  • Social Value 10%
Conditions of participation (what you must show)
None published in the notice. They may be in the tender documents.
Contract length and extensions
30 Sep 2027 to 30 Sep 2032. Extensions: The Contract Term shall be for a period of 5 years with the option to extend by a further ten (10) 12-month periods. Options: Requirements of this project are split into three phases: Phase 1 - Minimum Viable Product Phase 2 - Compulsory Enhancements Phase 3 - Optional Enhancements. Details of these optional enhancements can be seen in the full Statement of Requirements, obtained by registering interest and viewing docume…
How to submit
Please register interest, view documents, and submit responses at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County= Open atamis-7459.my.salesforce-sites.com ↗ Electronic submission: allowed.
Changes the buyer has announced
  • Tender Submission Deadline extended from Monday 16th to Friday 27th November. No other changes to timetable.
Tender documents

Document ↗ (atamis-7459.my.salesforce-sites.com)

New to public tenders? Plain-English guide to this page
Framework
An agreement that sets terms for work the buyer may order later, often from several suppliers. The value shown usually covers the whole agreement, not one job.
Open for bids / closing date
You must submit by the closing date and time, normally through the buyer's own online portal. Late bids are normally refused.
Clarification questions
A deadline for asking the buyer questions about the tender. It is earlier than the closing date.
Conditions of participation
What the buyer asks suppliers to show before they can be considered, such as experience, insurance or accreditations.
Bids are scored on
How the buyer will compare bids, usually a split between price and quality. A 60/40 split in favour of quality means the cheapest bid will not necessarily win.
Lots
A tender can be split into parts. You can often bid for only the lots that suit you.
Area (ITL)
The buyer names an official statistical area for where the work is, not a street address. Check the tender documents for the actual sites.
UK4 and other notice codes
Official codes for the type of notice. A "tender notice" means bids are being invited.

General explanations written by Tenderpatch, not part of this notice.

Description

York and North Yorkshire Combined Authority on behalf of itself and the Chief Constable for North Yorkshire Police is seeking to award a Contract for the provision of a Unified Customer Contact and Force Control Room Solution. The full Statement of Requirements can be obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=